Support

Email info@cip.se and we will help you. Please include your phone model and the app version (Settings → Version). Never send verification codes to anyone, including us.

Common questions

I don't get an SMS code

Check that the number is right and wait a minute before trying again. For security, you can only request a limited number of codes per hour.

I changed or lost my phone

Install the app on the new phone and sign in with your phone number. Your account and balance remain. Contact us right away if you think someone else has access to your number.

Can I undo a payment?

No. A confirmed transfer cannot be reversed. Ask the recipient to send the amount back.

I don't get notifications

Turn on notifications in the app under Settings → Notifications and check that they are allowed for CiP in your phone's settings.

How do I delete my account?

Email info@cip.se about the account. Read more in the privacy policy.